SmartWeb becomes the technology team your firm doesn’t have to hire, manage, or worry about. One partner, one point of accountability, everything covered.
Most small and mid-sized firms handle IT one of two ways: a staff member who “is good with computers” absorbs it on top of their real job, or problems get handed to whoever is available when something breaks. Both approaches work right up until they don’t — usually during busy season, usually at the worst possible moment. Meanwhile no one owns the big picture: Is everything backed up? Is the software current? Would we survive a ransomware attack? With managed IT, those questions have a clear owner.
We watch your systems around the clock and fix most issues before you ever notice them.
Real support by phone, email, or chat, any hour of any day. Your team gets help when they need it, not when an office happens to be open.
Operating systems, applications, and firmware kept current and secure, on a managed schedule.
Every workstation, laptop, and mobile device configured, secured, and tracked.
When it’s the right fit, we host your desktops and key applications — including tax and accounting software — in a secure cloud environment we run and manage, so your team can work from anywhere, with everything protected and backed up centrally.
Your data backed up continuously and tested regularly, with a real plan to get you running again fast if the worst happens.
When the problem belongs to your internet provider, your line-of-business software, or your phone system, we deal with them so you don’t have to.
Regular reviews of where your technology is and where it should go, so IT decisions are planned, not panicked.
You get a named local partner who knows your firm — not a rotating cast of strangers. Behind that partner is a 400-plus-person team and a true 24/7/365 helpdesk, so support is always available and never bottlenecked. A live technician answers your call around the clock, and emergencies get a one-hour response target during business hours. We commit to our response times in writing and measure ourselves against them — the full service-level schedule is part of your engagement agreement.
Managed IT is the right fit if your firm doesn’t have dedicated internal IT staff and doesn’t want to build one. If you do have internal IT, see Co-Managed IT — we can extend your team instead of replacing it.